With CoaguChek, you can monitor your INR levels accurately anytime and anywhere. Some of your most frequently asked questions are below. If your question isn’t covered below, please do get in touch with the team and we will answer your query directly.
The CoaguChek meter and test strips have a number of built-in quality control functions. Because of this we do not provide maintenance for your meter.
We recommend that, every six months, you ask a healthcare professional to take tests in parallel with you on a meter that uses the same technology. The healthcare professional should be enrolled in a UK-recognised external quality assurance anticoagulation programme.
Many common medicines, including painkillers, antirheumatics, antibiotics, antidepressants, diuretics, laxatives foods naturally high in vitamin K and vitamin K itself, can affect your INR levels. This doesn’t necessarily mean that you can’t take them if you’re self-monitoring. Your healthcare professional will be able to advise you on what you can and can’t combine.
The standard delivery time is approximately 3-5 working days after an order is placed.
If you live in the UK and are taking warfarin long-term you will be entitled to VAT exemption on your meter and strips. You can find out more about this when you get to the online checkout or when you speak to the customer care line.
Provided you pass a standard credit check, you can pay for your CoaguChek meter through an interest-free instalment plan, spreading the cost over 12 or 24 months. Terms and conditions apply. Further information is available on page 11 of the Information Pack – available on the training page.
Roche Diagnostics Ltd advise all customers to watch the training video / DVD (which accompanies a meter purchase) before opening the meter box. We operate a 14 day return policy should you wish to return the meter in its original condition (original box unopened and the meter therefore unused), in which case we would issue a full refund.
No. If you can use a mobile phone then you’re unlikely to find self-monitoring any more complicated. Support is also offered by Roche Diagnostics and your anticoagulation clinic.
They can be stored at room temperature for up to 15 months, depending on the expiry date. Keep the lid on the pot shut tightly between uses.
You should use the test strip within 10 minutes from the time you take it from the container.
Yes. Other medical conditions, such as high cholesterol levels, anaemia (low iron levels) and lupus syndrome may sometimes interfere with your results. Check with your healthcare professional before you make any decisions about your health and whether to buy a CoaguChek meter.
Yes. CoaguChek test strips are available on prescription. This is at your GP’s discretion, and prescription charges may apply. As with any decision about your health, it’s best to explore your options with your healthcare professional before self-monitoring. If strips are not available on prescription in your area, you can purchase them direct from Roche via the freephone Care Line number 0808 100 7666 or shop.coaguchek.com. Strip packs are available in sizes of 24 or 48 for the XS meter and 24 for the INRange meter.
The accuracy of the CoaguChek meter is equal to that of the equipment used by your healthcare professional.
Yes. After a brief training course on self-monitoring, and with support from a healthcare professional, you and your child will enjoy the freedom that self-monitoring offers. As a parent, you must be prepared to take on some of the responsibility for managing their care.
Everyone is different, so you should follow your healthcare professional’s advice on how regularly to test. It has been shown that testing once a week increases the time spent in therapeutic range.
Yes, we offer a payment plan that spreads the cost interest free over two years. Terms and conditions apply but you can find out more by calling the Care Line team on 0808 100 7666
Please ensure that when flying with the machine, it is always packed in hand luggage along with the relevant test strips and lancets. This ensures you have everything you need to test in case your suitcase doesn’t follow you on the same trip! It is also important as storing the items in the hold of a plane can cause damage to them if the temperature in the hold drops below 20C.
The CoaguChek test strips are shipped with a minimum of 12 to 15 months shelf life. The expiry date is displayed on the label of the pot containing your strips. This will be displayed as a month and year – so the test strips will be due to expire at the end of the month listed.
Yes; you will find a new code chip inside the box with every new pack of test strips. Please ensure that you have removed the code chip from the box and either stored it in a safe place or inserted it into the CoaguChek meter before discarding the outer packaging.
If you receive Test Strips on prescription, please check when collecting from your pharmacy that they have provided you with test strips with at least 12 to 15 months shelf life, and that the code chip is included inside the box.
The CoaguChek meter has a number of inbuilt system checks. For details, please refer to your user manual. The test strip has an intergrated quality control function for every test. It is recommended that a side by side test of the patient meter with a clinic-based CoaguChek device is conducted every 6 or 12 months. Specific frequency of side by side testing is a local clinic decision.
Quality control and system checks with test fluids as used in certain other systems are not required on the Coaguchek XS or CoaguChek INRange meters and are solely for healthcare professional use only.
Further questions, asked by people on our Facebook community and our responses to those questions can be viewed here.